998pkr Privacy Policy – How We Protect Your Data

01 Introduction

998pkr is an online sports betting and gaming platform serving players in Pakistan. We take the privacy of our players seriously. This Privacy Policy describes how 998pkr collects, uses, stores, and protects the personal information of players who register accounts, make transactions, or otherwise interact with the platform.

We collect only the data that is necessary to operate the platform, process transactions in PKR, verify player identities, and keep the platform secure and fair. We do not sell your personal data to third parties for marketing purposes, and we do not share it with anyone except as described in this policy.

If you have questions about how your data is handled on 998pkr, you can reach us at any time at [email protected] or through the live chat on the platform.

02 What Information We Collect

998pkr collects personal information in several ways — through account registration, transactions, platform usage, and communications with our support team. The categories of data we collect are outlined below.

We do not collect sensitive personal data such as biometric information or medical records. We do not collect data from social media accounts or third-party profiles.

03 How We Use Your Information

998pkr uses the data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with what is listed here. The main reasons we process your data are:

• Account management: To create, maintain, and secure your 998pkr player account.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer accurately and securely.
• Identity verification: To confirm you meet the minimum age requirement of 18 years and that your account details are accurate.
• Fraud prevention: To detect and investigate suspicious activity, multiple accounts, bonus abuse, or unauthorised access.
• Platform improvement: To understand how players use 998pkr and make improvements to the betting interface, game lobby, and mobile app.
• Customer support: To respond to your queries, resolve account issues, and communicate important account-related updates.
• Responsible gaming: To monitor betting patterns and offer responsible gaming tools where appropriate, including deposit limits and self-exclusion options.
• Promotions and offers: To communicate relevant bonuses, PSL season offers, and promotions to eligible players — you can opt out of marketing communications at any time through your account settings.

We process your data based on one of the following legal grounds: performance of our contract with you, our legitimate interests in operating a secure platform, compliance with legal obligations, or your consent where required.

04 Payments and Identity Verification

Because 998pkr processes real-money transactions in PKR, payment data and identity verification are particularly important areas of data handling. When you make a deposit or request a withdrawal, we collect the details of the payment method used — whether that is your JazzCash mobile number, Easypaisa account, Raast-linked bank account, or standard bank account details.

This financial data is used solely for the purpose of processing your transaction accurately, confirming payment method ownership, and maintaining an auditable transaction history for your account. We do not store full bank account credentials in plain text — payment processing is handled through secure, encrypted channels.

Transaction records — including deposit amounts, withdrawal requests, and account balance history — are retained for the period described in the Data Retention section of this policy. You can view your full transaction history at any time through your account dashboard.

05 How We Share Your Data

998pkr does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or unrelated businesses. Data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the transaction data necessary to complete your deposit or withdrawal.
• Identity verification providers: Where we use a third-party KYC service to verify your identity documents, that provider receives only the data required for verification and is contractually bound to handle it securely.
• Fraud prevention services: We may share technical and account data with security service providers to detect and prevent fraud, bot activity, or account compromise.
• Platform infrastructure providers: Hosting, content delivery, and database services that support the operation of 998pkr may process data on our behalf under strict data processing agreements.
• Legal and regulatory requirements: We may disclose data where required by applicable law, court order, or to protect the rights, property, or safety of 998pkr, its players, or others.

All third-party service providers who handle your data on our behalf are required to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.

06 Cookies and Tracking Technologies

998pkr uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and basic navigation. You cannot opt out of these without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and previously viewed markets.
• Analytics cookies: Help us understand which pages and features are most used, so we can improve the platform. Data from analytics cookies is aggregated and not tied to individual player identities.
• Security cookies: Used to detect fraud, multiple account creation, and unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to log in or place bets, but may affect some personalisation features on the platform.

We do not use cookies to track your activity on other websites, and we do not participate in cross-site advertising networks.

07 How We Protect Your Data

998pkr implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• All data transmitted between your device and 998pkr is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — we cannot retrieve your password, only reset it.
• Payment and financial data is handled through encrypted, PCI-compliant channels.
• Access to player data within 998pkr's internal systems is restricted on a need-to-know basis and logged for audit purposes.
• We conduct regular reviews of our security practices and update them as threats evolve.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential. If you suspect your account has been compromised, contact support immediately and change your password.

08 How Long We Keep Your Data

998pkr retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard record-keeping practices for financial services platforms.
• Transaction records: Retained for a minimum of 5 years to support financial record-keeping, dispute resolution, and fraud investigations.
• KYC and verification documents: Retained for as long as your account is active and for a defined period after closure. Copies are deleted once retention requirements are met.
• Communications and support records: Retained for up to 3 years after your last interaction with support, to assist with any follow-up queries or disputes.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individual-level usage data is retained for up to 2 years.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

09 Your Rights Over Your Data

As a player on 998pkr, you have a number of rights regarding the personal data we hold about you. You can exercise these rights at any time by contacting our support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request. Requests that are clearly unfounded or excessive may be declined, but we will always explain our reasoning.

10 Children and Minors

998pkr is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Registration requires confirmation that you are 18 or older, and age verification may be requested at any time.

If we discover that a person under 18 has created an account, we will close that account immediately, delete the associated personal data as quickly as our record-keeping obligations allow, and void any transactions associated with the account.

If you are a parent or guardian and believe your child has registered on 998pkr, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Privacy Policy

998pkr may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or changes in applicable requirements. When we make material changes, we will notify registered players via the email address on their account and display a notice on the platform before the changes take effect.

The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically. Your continued use of 998pkr after an updated policy takes effect constitutes your acceptance of the revised terms.

12 Contact and Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how 998pkr handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available on the platform 7 days a week
• FAQ: Visit our FAQ page for answers to common privacy and account questions

We aim to respond to all privacy-related queries within 3 business days. For formal data rights requests, we will acknowledge receipt promptly and provide a full response within a reasonable period.